1. Information We Collect
We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you or your household. This includes:
A. Information You Provide Directly
- Registration and Profile Data: Your name, email address, mailing address, phone number, date of birth, username, password, and information about your relationship to the incarcerated individual.
- Identification Verification: Copies of government-issued IDs (e.g., driver's license, state ID) to verify your identity as required by correctional facilities or for fraud prevention.
- Financial/Transaction Data: Credit card numbers, bank account information, billing address, and transaction history for money transfers and purchases.
- Communication Content: The content of mail, messages, and social platform posts you send through our Services. This includes text, photos, and any other files you upload.
- Information about Others: Personal details (name, inmate ID, facility) of the incarcerated individual(s) you correspond with or send funds to.
B. Information Collected Automatically
- Usage and Activity Data: Information about how you use the Services, such as pages viewed, links clicked, time spent on the site, and the communications you initiate.
- Device and Technical Data: Your Internet Protocol (IP) address, browser type, operating system, device identifiers, and connection information.
- Location Information: General location data inferred from your IP address.
- Cookies and Tracking: We use cookies, web beacons, and similar technologies to collect information about your browsing activities to improve our services, analyze usage, and personalize your experience.
C. Information from Third Parties
- Correctional Facilities: We may receive identifying information (e.g., name, ID number, status) about the incarcerated individual(s) you communicate with from the relevant correctional facility or jail system.
- Payment Processors: Information related to successful or failed transactions from our third-party payment processing partners.
- Identity Verification Services: Information from partners to confirm the accuracy of your identity or financial information.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To process your messages and photo mail, facilitate money transfers, operate the social platform, and manage your account.
- Security and Verification: To verify your identity, prevent fraud and unauthorized transactions, and maintain the security of our Services.
- Communication: To send you updates regarding your account, transaction confirmations, service changes, and marketing or promotional communications (from which you may opt-out).
- Compliance and Legal Obligations: To comply with court orders, subpoenas, legal process requests, and the rules, regulations, and security requirements of correctional facilities, including monitoring communication content (see Section 4).
- Improve Services: To monitor, analyze, and improve the performance, functionality, and user experience of our website and mobile application.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
- With Correctional Facilities: We must share information, including your name, contact details, identification data, and the full content of your communication and money transfer details, with the relevant correctional facility or law enforcement entity as required by our agreements with them or by law.
- With Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, data hosting, email delivery, fraud prevention, and identity verification. These providers are bound by confidentiality agreements.
- Law Enforcement and Legal Process: We disclose information when legally required, such as to comply with a subpoena, court order, or government investigation, or to protect our rights, your safety, or the safety of others.
- Business Transfers: In connection with a merger, sale of assets, financing, or acquisition of all or a portion of our business to another company, your information may be transferred as a business asset.
- With Your Consent: We may share information for any other purpose disclosed to you at the time of collection or with your explicit consent.
4. Inmate Communication and Monitoring
YOU HAVE NO EXPECTATION OF PRIVACY REGARDING COMMUNICATION CONTENT SENT THROUGH OUR SERVICES.
All messages, photos, and social platform posts sent through GeneralPopulation.com are subject to interception, monitoring, review, recording, and disclosure by staff at the correctional facility and/or law enforcement agencies at any time.
By using our communication Services, you expressly consent to this monitoring.
5. Data Security
We implement commercially reasonable physical, technical, and administrative security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data. We use encryption (e.g., SSL) to protect data transmitted over the internet, especially financial information.
6. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including:
- Access: The right to request copies of the personal information we hold about you.
- Correction/Rectification: The right to request that we correct any inaccurate or incomplete personal information.
- Deletion/Erasure: The right to request that we delete your personal information, subject to legal exceptions (e.g., retaining records for legal compliance or fraud prevention).
- Opt-Out of Marketing: The right to opt-out of receiving promotional emails from us by following the unsubscribe instructions in those emails.
To exercise your rights, please contact us using the contact information in Section 8.
7. Children's Privacy
Our Services are intended for users who are at least 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will take steps to promptly delete it.
If you have any questions about this Privacy Policy or our data practices, please contact us: